Two-days Workshop
From Employee Engagement to Competitive Advantage

Most people work at only 30-40% of their full potential. Frequently less. The remaining 60-70% potential is one of your company’s greatest resources for building business success...

From Employee Engagement to Competitive Advantage

A one-day seminar on the best practices in Employee Engagement Management…
Understand the impact of an engaged workforce on company profitability
Learn the role of employee engagement in creating a positive customer experience that ultimately drives Customer Lifetime Value and Customer Profitability
Get to know the key drivers of employee engagement and how to tap them to realize improvements in overall company productivity
Gain an insight into the role of rewards and recognition in uncovering and using employees’ untapped performance potential
Learn approaches to the planning and implementation of Employee Engagement Strategies that make sound business sense
Understand ways of measuring the results of Employee Engagement Strategies

Plus many other valuable insights and useful tips on how to empower your greatest resource to achieve greater results!

Plus see a demo of an HR Appraisal System that, among others, provides reliable input data to Employee Engagement Management.

Who will benefit most?
HRD directors and/or GMs
Sales Directors/GM
Marketing Directors/GMs
Other executives involved in building overall company productivity in sales and/or non-sales areas

Venue
Lotus Room, hotel Shangri-La
Rabu-Kamis, 14-15 Juli 2010
8.30 - 17.00
Seminar Fee: Rp. 2.500.00,-

The presentor
Jay R. Delfin has wide experience in the employee engagement, employee incentive and customer loyalty business in various countries in Asia, including the Philippines, Malaysia, Hong Kong and Indonesia. He has assisted multinational and large local companies to design and implement successful employee engagement programs. His past clients include:
Citibank (Indonesia)
Metropolitan Bank & Trust Company (Philippines)
Pan Pacific Hotels (Malaysia)
Bank Islam (Malaysia)
First Pacific Bank (Hong Kong)
Philippine Airlines (Philippines)
Mazda (Indonesia)
BII (Indonesia)
Canon printers (Philippines)
Malayan Insurance (Philippines)
Colgate Palmolive (Philippines)

Seminar Outline

• The Customer Experience Management Concept
  What are the factors that comprise customer experience
  A customer experience that is only partly good is a bad experience
  How is Customer experience defined; how is it measured?
  
• The essential link between Customer Experience Management and Employee Engagement Management
  The Service-Profit Chain
  The elements of Customer Engagement Management
  The elements of Employee Engagement Management
  
• Preparing and Rolling it out
  Define objectives
  Build clear program mechanics
  Ensure total buy-in by all stake holders
  Spread the word
  Run the strategy
  
• Measuring the success of the strategy
  
• Evaluating the results
  

Untuk keterangan lebih lanjut hubungi :

Teny/Arther/Rian (Swanetwork) : 2314330, 3451250, 3503587 (tel), Fax : 3503595

Penyelenggara :
SWANETWORK